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"The System"
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'The System'
Traditional and contemporary insights about System, Process and Improvement trends and experiences.
Effective Systems
Defining process activities for predictable outcomes
31 March 2023
Systems are a way to define your activities (processes) so process out comes are predictable, with minimal variation.
First by understanding the problem and its cause, and then, and only then systematically implement solution(s). Note: A show of 'best efforts' also appears to get in the way of even the most simple and effective systems.
Though when variation (the un-expected) does happen, (which it always does) outside your acceptable limits, there are also consistent processes for those occurrences. Rather than seemingly rushed and urgent (but usually not important) solutions, in an environment resulting from finger pointing instilling fear and blame, link- "94% of corporation issues & successes exist because of its processes, 6% because of its people.", for which public service and governments are renowned for. Consider proven processes to resolve issues. First by understanding the problem and its cause, and then, and only then systematically implement solution(s). Note: A show of 'best efforts' also appears to get in the way of even the most simple and effective systems.
To differentiate:
- Process immaturity
- Processes undefined.
- Choices (usually the wrong ones) are made without thought and reliant on 'best efforts'
- Decisions based on "we have always done it this way" (rather than looking at the complete picture)
-Time wasted in back peddling and correcting mistakes (firefighting)
- Employees asking Supervisors & management about even basic process steps.
Process maturity -
- Conscious efforts and choices are made to follow defined processes.
- A sense of responsibility and freedom to choose actions taken with an awareness of things which can go wrong.
- As activity processes are standardised, it becomes almost impossible for mistakes to be made.
- There is a sense of outcomes predictability as everyone is following the same activity processes.
- Supervisor discretionary time is more focused toward strategy, thinking, establishing effective processes and managing risks
Insights: